Returns Policy

Returns Policy

If you change your mind about your purchase from Life Under Canvas you can cancel your contract with us at any time up to 14 working days after the day of delivery. To do this, please e-mail us in the first instance at [email protected] or write to us at Life Under Canvas Ltd.

Please include your order number and the delivery postcode. You do not have to give any reason for cancellation. However, a brief explanation would be helpful.

If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged in undamaged original packaging. If you fail to take reasonable care of the goods before they are returned to us, or they are not securely packaged for a return delivery, and this results in damage or deterioration, we will exercise our right to charge you for the reduction in value.

Following an inspection of the returned goods we will refund you by the method that you paid for the goods in the first instance in full or in part depending on the condition of the returned goods.

We will charge you for the reduction in value of any used goods, including those that have been unpackaged if not actually used.

This cancellation policy does not affect your legal rights.

Faulty Goods

If there is a problem with the goods, please contact us immediately and within 7 days of receipt of the goods. We will deal with the matter in accordance with your legal rights.

To do this, please e-mail us in the first instance at [email protected] or write to us at Life Under Canvas Ltd, Dolbedwyn, Newchurch, Kington, HR5 3QQ. Please include your order number, the delivery postcode and a brief outline of the nature of the fault.

Once we have been notified of a faulty item, we will request photographic images of the fault. It may also be necessary for us to collect the goods for further assessment or return. We will pay for the collection of the goods but if on inspection the fault appears not to be with Life Under Canvas we will pass the collection charge back to you.

If you fail to take reasonable care of the goods before they are returned to us or they are not securely packaged for a return delivery, and this results in damage or deterioration, we will exercise our right to charge you for the reduction in value.

Following an inspection of the returned goods if necessary we will refund you by the method that you paid for the goods in the first instance.

It should be clear that your consumer legal rights may still apply after the warranty expires.