FAQs
You can read our Frequently Asked Questions below.
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We have put together a page to show you why you should buy from Life Under Canvas – Why Buy From Life Under Canvas? Our offices and warehouse are both located in Wales. Full address, email and telephone number are located on the contact us page – Contact Us All Life Under Canvas stoves are suitable for use in any of our fire retardant bell tents with stove hole. Due to its smaller structure, our mini stove is the perfect size for our 4m bell tent. Please note that we do not recommend the use of a stove simultaneously with an inner tent in our 4m Bell Tent. See our full range of bell tent stoves here. We usually receive our stock for the season by early March. Please contact us for the exact date for the item you are interested in. We stock many different spare parts and extras, including tent & awning poles, rain caps, mallets, guys and peg sets. Please have a look at our spares page for more details – Spares We also stock spare swatches of fabric, elastic toggles, stove glass, flue pieces, springs for poles & more, so if you don’t see what you need please don’t hesitate to contact us. For the secure use of a stove inside your tent, it is essential to use a flashing kit. This kit ensures the flue pipe is properly fastened to the canvas. It consists of a heat-resistant silicone opening which enables the flue pipe to pass through the roof of the tent safely, allowing the smoke and fumes from the stove to dissipate into the open air. You will also need a heat proof mat to protect your groundsheet from any sparks that might fly out of your stove. We recommend lighting it at a low temperature, either outside the tent or inside when you are not in there. This allows any fumes from manufacturing to be removed off before use. To find out where the best place to pitch your bell tent, check out our care and storage page – Care & Storage We usually receive our stock for the season by early March. Please contact us for the exact date for the item you are interested in. Your tent should be reproofed when it is visible that water droplets soak into your canvas rather than beading on top. Guidelines on how to reproof your tent are available on our care and storage page – Care & Storage We stock many different spare parts and extras, including tent & awning poles, rain caps, mallets, guys and peg sets. Please have a look at our spares page for more details – Spares We also stock spare swatches of fabric, elastic toggles, stove glass, flue pieces, springs for poles & more, so if you don’t see what you need please don’t hesitate to contact us. Yes, it can be rolled down and velcroed in place to ensure water can not get in through your stove hole. You must ensure your tent or awning is completely dry before packing it away. The best way to dry your canvas is to pitch it and let it air dry. Store in a dry place away from damp and do not store anything on top of your tent or awning. Check out our care and storage information page for more – Care & Storage The best way to clean your bell tent would be to let it air dry. Once the mud and debris is dry, it can be removed using a stiff brush. We also have cleaning and reproofing agents sold on our website. We have a handy guide with more details on the best way to give your tent some TLC – Cleaning and Proofing. All tents require 1m around for set up. Check out our quick guide to see more – Quick Guide Check out our quick guide to know how many people fit comfortably in our bell tents – Quick Guide Our tents are designed for occasional camping use for the leisure industry. They are not designed to be left up for continuously long periods of time, therefore our warranty does not cover them for this. However, many people choose to leave them up and they can last being left up for longer. The longevity of the tents depends on how well they are looked after and where they are sited. If you have anymore questions, please do not hesitate to contact us! Bell tents are manufactured from 100% cotton canvas and this is inherently waterproof. When the tent is used on the first few occasion the cotton fibres expand and knit together to create the waterproof fabric. If you are unfortunate enough to be subject to a torrential downpour on the first use of your tent you may experience small leaks particularly around the seam areas. This is perfectly normal and will subside after a couple of uses. Generally the fibres expand in normal damp conditions and no leaking occurs. If looked after properly your Life Under Canvas Bell Tent should last years and years. All of our bell tents are sent with TNT on an Express 24 hour service. Our smaller items including inners, awnings, stoves and bell tent mats are sent with Yodel 24 hour services. We aim to deliver all orders within 48 hours (Mon-Fri) of your order being placed. Our items are despatched from our warehouse the same day if the order is placed before 1pm. Orders placed after 1pm will be despatched the following day. On rare occasions there may be a delay in despatching your order but we will let you know as soon as soon as we can if we anticipate any problems. If you require your items especially urgently it’s a good idea to give us a call to let us know and we will endeavour to help with a quicker despatch in any way that we can. You can read our full delivery policy here. We do not offer shipping to Europe and the rest of the world, but it is possible for our customers to organise a courier for the goods to be collected from our warehouse. We are able too issue an Ex UK VAT invoice for overseas deliveries but please be aware that your consignment may be subject to local VAT and customs charges. Please e-mail us at [email protected] or call customer services on 0330 223 6376 to get further information. You do not need to be at home for your deliveries as you are able to let the courier know where to leave your parcel using the tracking number we provide for you. All canvas products have a 24 month warranty against genuine manufacturing defects. The warranty does not cover damage caused by adverse weather conditions, mould and mildew damage as well as damaged caused if the canvas is left unattended. More information on our warranty can be found here – Warranty We usually receive our stock for the season by early March. Please contact us for the exact date for the item you are interested in. The difference is the amount of poles included. The awning comes with one pole and is intended to be attached the front door pole of your tent as some extra space or shelter. The awning plus comes with three poles to create a bigger shelter from your bell tent. Both the awning and the awning plus have the ability to be free standing with the addition of an extra pole. Great for extra shelter or a garden canopy. We stock many different spare parts and extras, including tent & awning poles, rain caps, mallets, guys and peg sets. Please have a look at our spares page for more details – Spares We also stock spare swatches of fabric, elastic toggles, stove glass, flue pieces, springs for poles & more, so if you don’t see what you need please don’t hesitate to contact us. For the 3m, 4m, 5m and 6m bell tents, you would need two bell tent mats to cover the bell tent floor. For an Emperor or Touareg tent we suggest using our recycled picnic mats. Our eco absorbent door mats are super easy to clean. You can allow them to completely dry and use a stiff brush to remove all mud and debris. Alternatively you can use a pressure washer. Our inners are compatible with other bell tents if the width of the panels match ours. The measurements for our panels can be found on our quick guide – Quick Guide Our awnings are compatible as long as they have a door spike. This makes them attachable to any other bell tent.
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