FAQs
You can read our Frequently Asked Questions below.
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We have put together a page to show you why you should buy from Life Under Canvas – Why Buy From Life Under Canvas? Our offices and warehouse are both located in Wales. Full address, email and telephone number are located on the contact us page – Contact Us We are able to ship world-wide. A shipping price should appear once you have entered your zipcode. If you are having any problems with this then please enquire through email. You do not need to be at home for your deliveries as you are able to let the courier know where to leave your parcel using the tracking number we provide for you. We have put together a page to show you why you should buy from Life Under Canvas – Why Buy From Life Under Canvas? Our offices and warehouse are both located in Wales. Full address, email and telephone number are located on the contact us page – Contact Us We usually receive our stock for the season by early March. Please contact us for the exact date for the item you are interested in. We stock many different spare parts and extras for our Life Under Canvas tents, these include poles, rain caps, mallets, guys and peg sets. Please have a look at our spares page for more details – Spares We also stock spare swatches of fabric, elastics and springs for poles so if you don’t see what you need please don’t hesitate to contact us. All canvas products have a 24 month warranty against genuine manufacturing defects. The warranty does not cover damage caused by adverse weather conditions, mould and mildew damage as well as damaged caused if the canvas is left unattended. More information on our warranty can be found here – Warranty Most of our orders are despatched from our warehouse either the same day or day after purchase using a next working day delivery service. On occasions there may be a delay in despatching your order but we will let you know as soon as your order is received if we anticipate any problems. If you require your order especially urgently it’s a good idea to give us a call to let us know and we will endeavour to help with a quicker despatch in any way that we can. The majority of our orders are sent with TNT on a 24 hour service. We will send the tracking info to you after we have processed your order. As long as you provide your mobile number and/or email address you will receive a notification from TNT informing you of the day of delivery and then a notification with a time slot for the delivery. There is always an option to change the delivery slot or make arrangements for your parcel to be left with a neighbour if you are not going to be in. Our eco absorbent door mats are super easy to clean. You can allow them to completely dry and use a stiff brush to remove all mud and debris. Alternatively you can use a pressure washer. We are able to ship world-wide. A shipping price should appear once you have entered your zipcode. If you are having any problems with this then please enquire through email. You do not need to be at home for your deliveries as you are able to let the courier know where to leave your parcel using the tracking number we provide for you. To find out where the best place to pitch your bell tent, check out our care and storage page – Care & Storage Your tent should be reproofed when it is visible that water droplets soak into your canvas rather than beading on top. Guidelines on how to reproof your tent are available on our care and storage page – Care & Storage The difference is the amount of poles included. The awning comes with one pole and is intended to be attached the front door pole of your tent as some extra space or shelter. The awning plus comes with three poles to create a bigger shelter from your bell tent. Both the awning and the awning plus have the ability to be free standing with the addition of an extra pole. Great for extra shelter or a garden canopy. Yes, it can be rolled down and velcroed in place to ensure water can not get in through your stove hole. You must ensure your tent or awning is completely dry before packing it away. The best way to dry your canvas is to pitch it and let it air dry. Store in a dry place away from damp and do not store anything on top of your tent or awning. Check out our care and storage information page for more – Care & Storage The best way to clean your bell tent would be to let it air dry. Once the mud and debris is dry, it can be removed using a stiff brush. We also have cleaning and reproofing agents sold on our website. We have a handy guide with more details on the best way to give your tent some TLC – Cleaning and Proofing. All tents require 1m around for set up. Check out our quick guide to see more – Quick Guide Check out our quick guide to know how many people fit comfortably in our bell tents – Quick Guide For the 3m, 4m, 5m and 6m bell tents, you would need two bell tent mats to cover the bell tent floor. For an Emperor or Touareg tent we suggest using our recycled picnic mats. Our tents are designed for occasional camping use for the leisure industry. They are not designed to be left up for continuously long periods of time, therefore our warranty does not cover them for this. However, many people choose to leave them up and they can last being left up for longer. The longevity of the tents depends on how well they are looked after and where they are sited. If you have anymore questions, please do not hesitate to contact us! Bell tents are manufactured from 100% cotton canvas and this is inherently waterproof. When the tent is used on the first few occasion the cotton fibres expand and knit together to create the waterproof fabric. If you are unfortunate enough to be subject to a torrential downpour on the first use of your tent you may experience small leaks particularly around the seam areas. This is perfectly normal and will subside after a couple of uses. Generally the fibres expand in normal damp conditions and no leaking occurs. If looked after properly your Life Under Canvas Bell Tent should last years and years. Our inners are compatible with other bell tents if the width of the panels match ours. The measurements for our panels can be found on our quick guide – Quick Guide Our awnings are compatible as long as they have a door spike. This makes them attachable to any other bell tent. We usually receive our stock for the season by early March. Please contact us for the exact date for the item you are interested in. All canvas products have a 24 month warranty against genuine manufacturing defects. The warranty does not cover damage caused by adverse weather conditions, mould and mildew damage as well as damaged caused if the canvas is left unattended. More information on our warranty can be found here – Warranty Most of our orders are despatched from our warehouse either the same day or day after purchase using a next working day delivery service. On occasions there may be a delay in despatching your order but we will let you know as soon as your order is received if we anticipate any problems. If you require your order especially urgently it’s a good idea to give us a call to let us know and we will endeavour to help with a quicker despatch in any way that we can. The majority of our orders are sent with TNT on a 24 hour service. We will send the tracking info to you after we have processed your order. As long as you provide your mobile number and/or email address you will receive a notification from TNT informing you of the day of delivery and then a notification with a time slot for the delivery. There is always an option to change the delivery slot or make arrangements for your parcel to be left with a neighbour if you are not going to be in. The difference is the amount of poles included. The awning comes with one pole and is intended to be attached the front door pole of your tent as some extra space or shelter. The awning plus comes with three poles to create a bigger shelter from your bell tent. Both the awning and the awning plus have the ability to be free standing with the addition of an extra pole. Great for extra shelter or a garden canopy. We stock many different spare parts and extras for our Life Under Canvas tents, these include poles, rain caps, mallets, guys and peg sets. Please have a look at our spares page for more details – Spares We also stock spare swatches of fabric, elastics and springs for poles so if you don’t see what you need please don’t hesitate to contact us. For the 3m, 4m, 5m and 6m bell tents, you would need two bell tent mats to cover the bell tent floor. For an Emperor or Touareg tent we suggest using our recycled picnic mats. Our eco absorbent door mats are super easy to clean. You can allow them to completely dry and use a stiff brush to remove all mud and debris. Alternatively you can use a pressure washer. Our inners are compatible with other bell tents if the width of the panels match ours. The measurements for our panels can be found on our quick guide – Quick Guide Our awnings are compatible as long as they have a door spike. This makes them attachable to any other bell tent. Our standard and eco stoves are best for any of our bell tents. Our mini stove is best suited for our 4m bell tent due to its size, as well as other smaller structures. Both of our flashing kits are compatible with all three types of stoves that we offer. They would also be able to be used with other stoves if the flue diameter is 60mm. If a little larger, the 45° silicon can be cut to fit. Yes, it can be rolled down and velcroed in place to ensure water can not get in through your stove hole. We recommend lighting it at a low temperature, either outside the tent or inside when you are not in there. This allows any fumes from manufacturing to be removed off before use. To use a stove in your tent safely, you will need a flashing kit to install the stove into your canvas tent. You will also need a heat proof mat to stop any sparks that might fly onto your ground sheet. These are both sold on our website. Our standard and eco stoves are best for any of our bell tents. Our mini stove is best suited for our 4m bell tent due to its size, as well as other smaller structures. Both of our flashing kits are compatible with all three types of stoves that we offer. They would also be able to be used with other stoves if the flue diameter is 60mm. If a little larger, the 45° silicon can be cut to fit. Yes, it can be rolled down and velcroed in place to ensure water can not get in through your stove hole. We recommend lighting it at a low temperature, either outside the tent or inside when you are not in there. This allows any fumes from manufacturing to be removed off before use. To use a stove in your tent safely, you will need a flashing kit to install the stove into your canvas tent. You will also need a heat proof mat to stop any sparks that might fly onto your ground sheet. These are both sold on our website. To find out where the best place to pitch your bell tent, check out our care and storage page – Care & Storage Your tent should be reproofed when it is visible that water droplets soak into your canvas rather than beading on top. Guidelines on how to reproof your tent are available on our care and storage page – Care & Storage You must ensure your tent or awning is completely dry before packing it away. The best way to dry your canvas is to pitch it and let it air dry. Store in a dry place away from damp and do not store anything on top of your tent or awning. Check out our care and storage information page for more – Care & Storage The best way to clean your bell tent would be to let it air dry. Once the mud and debris is dry, it can be removed using a stiff brush. We also have cleaning and reproofing agents sold on our website. We have a handy guide with more details on the best way to give your tent some TLC – Cleaning and Proofing. All tents require 1m around for set up. Check out our quick guide to see more – Quick Guide Check out our quick guide to know how many people fit comfortably in our bell tents – Quick Guide Our tents are designed for occasional camping use for the leisure industry. They are not designed to be left up for continuously long periods of time, therefore our warranty does not cover them for this. However, many people choose to leave them up and they can last being left up for longer. The longevity of the tents depends on how well they are looked after and where they are sited. If you have anymore questions, please do not hesitate to contact us! Bell tents are manufactured from 100% cotton canvas and this is inherently waterproof. When the tent is used on the first few occasion the cotton fibres expand and knit together to create the waterproof fabric. If you are unfortunate enough to be subject to a torrential downpour on the first use of your tent you may experience small leaks particularly around the seam areas. This is perfectly normal and will subside after a couple of uses. Generally the fibres expand in normal damp conditions and no leaking occurs. If looked after properly your Life Under Canvas Bell Tent should last years and years.
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