Here at Life Under Canvas we have carefully chosen the very best bell tent manufacturer and our tents are made specifically to our requirements. We are confident that the quality of them is second to none and they are fit for their intended use, this being the leisure camping market.
Life Under Canvas Ltd offers a standard 12 month warranty on our tents against manufacturing defects. Please note that this warranty does not extend to the poles, zips or groundsheets, only the canvas, as the latter components are commonly misused.
Please contact us at [email protected] if you need spare parts. We have some in stock and can order in other spares as needed.
Please note that there is just one UK outlet on-line here at www.lifeundercanvas.co.uk, and on ebay too (ebay username: lifeundercanvas). A Life Under Canvas tent purchased from any other UK outlet may not be a genuine Life Under Canvas product.
To protect the consumer and the Life Under Canvas brand the Life Under Canvas registered trademark can be found on all our tents and awnings. All our tents should be clearly labelled with our company name and only tents and awnings carrying the Life Under Canvas trademark are protected by our warranty.
The Life Under Canvas warranty is applicable only to our products delivered to consumers within the UK and is not transferable.
The warranty does not cover professional and long term use. If a professional user buys a tent and reports a manufacturing problem within the first month we will consider it under the warranty. However after 28 days use it becomes a permanent structure and it is therefore not being used for the purpose it was sold for (i.e. a tent for camping).
If a private individual buys and then erects one of our tents semi-permenantly we will cover manufacturing defects for the length of the warranty but this does not cover mould or mildew as we have no control over the conditions the tent is left up in.
Please contact us at [email protected] if you have any questions. Thanks.