Do I need to be at home for my delivery?

You do not need to be at home for your deliveries as you are able to let the courier know where to leave your parcel using the tracking number we provide for you.


How long will it take for me to receive my order?

All of our bell tents are sent with TNT on an Express 24 hour service.  Our smaller items including inners, awnings, stoves and bell tent mats are sent with Yodel 24 hour services.  We aim to deliver all orders within 48 hours (Mon-Fri) of your order being placed. 

Our items are despatched from our warehouse the same day if the order is placed before 1pm.  Orders placed after 1pm will be despatched the following day.  On rare occasions there may be a delay in despatching your order but we will let you know as soon as soon as we can if we anticipate any problems.

If you require your items especially urgently it’s a good idea to give us a call to let us know and we will endeavour to help with a quicker despatch in any way that we can.

You can read our full delivery policy here.

Do you ship internationally?

We do not offer shipping to Europe and the rest of the world, but it is possible for our customers to organise a courier for the goods to be collected from our warehouse. We are able too issue an Ex UK VAT invoice for overseas deliveries but please be aware that your consignment may be subject to local VAT and customs charges.

Please e-mail us at [email protected] or call customer services on 0330 223 6376 to get further information.